Return & Refund Policy

Cancellation, return and exchange policy


Cancellation of Orders

All orders which have been processed and delivered cannot be cancelled or altered. You may however arrange for an exchange after you have received your orders. Please refer to our Returns and Exchanges policy.

Return and Exchange Policy

We regret that Returns and Refunds cannot be accommodated. However, we will gladly accept any request to exchange that is made within 7 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone. The following guidelines apply:

Damaged Items

Our store procedures is to check items before deliver to customer to ensure everything is in order and in good condition. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at within 3 days of receiving the product. We will then either deliver a new set of product or replace the broken parts if possible to you at no cost to you.

Please return your purchase to the following address:

Baby Kids Planet 

No 9-1, Jalan Puteri 2/1, 

Bandar Puteri Puchong

47100 Puchong

Selangor, Malaysia

Please contact us at or +6012 883 0498 if you have any questions or doubts.